PAIA Manual for eoil.co.za
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000
1. Contact Details
|
Detail |
Information |
|
Registered Name |
AMP Trading cc, trading as eOil.co.za |
|
Head of Private Body |
Christian Bosch |
|
Deputy Information Officer |
Christian Bosch |
|
Physical Address |
18 Dalton Road, Wendywood, Sandton 2090, Gauteng |
|
Postal Address |
18 Dalton Road, Wendywood, Sandton 2090, Gauteng |
|
|
admin@eoil.co.za |
|
Website |
2. Purpose of This Manual
This manual enables the public to:
- Identify records held by eoil.co.za that are automatically available (e.g., product catalogs, public policies).
- Understand how to submit PAIA requests for non-public records.
- Access details about personal information processing under POPIA.
3. Records Automatically Available
The following records are publicly accessible without a formal PAIA request:
- Product catalogs (essential oils, aromatherapy products, and cosmetics).
- Terms and Conditions (online sales and returns policy).
- Privacy Policy (data collection and usage practices).
4. Categories of Records Held
eoil.co.za maintains records under these subjects:
|
Subject |
Categories of Records |
|
Customer/Client Records |
Orders, contact details, purchase history, communication logs, refund requests. |
|
Product Development |
Essential oil formulations, safety data sheets, supplier contracts, quality control reports. |
|
Financial Records |
Invoices, tax records, bank statements, annual financial statements. |
|
Human Resources |
Employment contracts, payroll records, training materials, disciplinary records. |
|
Legal & Compliance |
PAIA Manual, POPIA compliance documents, supplier agreements, licenses. |
5. Processing of Personal Information
5.1 Purpose of Processing
- Fulfilling product orders and customer service requests.
- Marketing wellness/aromatherapy products (with consent).
- Compliance with tax and business regulations.
5.2 Categories of Data Subjects
|
Data Subject |
Personal Information Processed |
|
Customers |
Names, email addresses, delivery addresses, payment details, purchase history. |
|
Suppliers |
Company registration numbers, contact details, bank account information. |
|
Employees |
ID numbers, employment history, salary details, performance evaluations. |
5.3 Recipients of Personal Information
- Payment gateways (e.g., PayPal, credit card processors).
- Courier services for order delivery.
- Regulatory authorities (SARS, CIPC) as required by law.
6. How to Submit a PAIA Request
Step 1: Download the Form C request template from the Information Regulator’s website.
Step 2: Submit the completed form to admin@eoil.co.za with:
- Proof of identity (SA ID/passport).
- R85 application fee (non-refundable).
- Detailed description of the record(s) requested.
Step 3: eoil.co.za will respond within 30 days (extendable under PAIA Section 26).
7. Grounds for Refusal
Requests may be denied if they:
- Threaten privacy/commercial confidentiality (e.g., trade secrets).
- Contain legally privileged information.
- Are frivolous, overly broad, or involve third-party data without consent.
8. Annexures
-
Annexure A: Link to Section 10 PAIA Guide.
-
Annexure B: Statutory records Companies Act 71 of 2008, POPIA).
